We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. 0 Kudos Reply. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. If your websafe option is off, then the toggle will be greyed out. It’ll automatically detect and remove viruses, malware, ransomware and spyware. I'm going to send you a private message, so we can look into this for you. What’s more, it’s compatible with all. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Login in the the Virgin Media online account and try the to enable websafe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Find the right spot for your hub. Click: Web Safe. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. g. We are able to update this setting for you manually too, we just need to confirm a few account details. Settings. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 159. Go to Account settings, then Account details b. com nslookup protonvpn. 100. com Address: 185. Afterward, click Apply and save your settings. Connect to the router with a LAN cable. 15-02-2023 21:11 - edited 15-02-2023 21:15. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. These are two settings — Virus Safe and Child Safe. 100 & 194. uk Server: cache1. Go to your browser settings and click Advanced settings. on 09-07-2023 22:56. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Parental controls block websites and applications that you think are unsuitable for your child. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. My Virgin Media, making managing your account easier with all your information in one place. Browse Virgin Media Virgin Media Community. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Access your Hub's configuration page - default web address: 192. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. The Gamer Lounge. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. OpenDNS provide instructions here :. We give all our customers a complete, market leading security package called Virgin Media. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. ' The child safe settings are on and correctly configured. 8. - 5205097 - 3. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Navigate to the My Apps tab and select Web Safe from the menu. Qurento. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. You don’t need to be a web wizard to know how to take care of your kids online. Thanks for the reply @jasoncartwright on the forums. Need to contact Virgin Media Customer Services?. Manage Your Account. Virgin Media Web Safe. Select the Settings cog in the top right-hand corner. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. See. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Accessing Websites Blocked By Virgin Media. Apply the Public DNS to the computer / device / your own Router i. 99. Then click on Manage services. The Gamer Lounge. . You may want to start by seeing what your site report looks like using a tool like Blocked. Please try again later. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. select Save changes and confirm changes are. Any help appreciated. please try again and on the app it just goes to a pagew that does not load. Plug in your Virgin Media router. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 220. 4. That's all well and good, but it means people looking. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I know for a fact there is a problem with the provider and not my laptop. 2 years later this problem still persists. Abdelmonem. 168. 168. 0. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Virgin Media. With parental controls, you can customise the settings that will control the web. Method 2: Flush DNS Cache. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Options. e. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 4. Try computers with Cisco’s OpenDNS using 208. 168. IPCONFIG reports DNS servers as 194. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 222. 0 Kudos. 159. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Then follow the instructions on screen to finish your set up. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. Hello, I am having this problem too. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. For best protection, we recommend using Virgin Media Internet Security and Web Safe. May just be a. Virgin Media; My Virgin Media; Shop;. . I called VM and after waiting nearly an hour the person on the end of the phone reassured. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Virgin Media. Click on Plan and device. A quick look at this handy picture should help you find the best location. Malware can also record or steal information like bank details or account logins. 4. on 13-06-2022 11:42. A. Your previous Web Safe settings will remain active. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Home Phone. saved changes reverting without obvious cause. These are two settings — Virus Safe and Child Safe. You can find out more FAQs about Web Safe here. Open a new account or log in to your virgin Media account using your email address and password. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Users can change their settings at any time in My Virgin Media. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. If it’s not a technical issue you need help with then we’re here to support you on. Access your bills, diagnose faults and manage your package. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. These are two settings — Virus Safe and Child Safe. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Changing network settings to use any Public DNS should re-gain full access for the device. Any website unsuitable for children is blocked by default. 67. tried using websafe today, blocking specific websites, those websites are still able to be accessed. VPN operates fine for use with : Virus Safe : Enabled. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. Home Phone. Email address. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. 4. 8. Account - Cable. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Community Natter. Forum; Apps. Welcome to the community and thanks for taking the time to post your issue on the forums. What is Child Safe? Child Safe is an additional feature to Web. Gateway 192. Account - Cable. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Remember that parental control settings are only one part of online safety. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. You can change this by clicking on the toggle to switch on or off when needed. Switched On Families. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Options. We would like to show you a description here but the site won’t allow us. For best. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. 168. Login to the Virgin Media online account in a web browser. 9. 4. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. 67. Learn how you can change Web. (e. Forum; Apps. Breaking down some broadband barriers 8. Information on how to use Web Safe can be found here. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. desktop. have tried this page, but that also is stuck. AtlasVPN: A fast and secure VPN that is great for streaming. run the Standard test and confirm the. 168. VM has WebSafe enabled. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Account - Mobile. Click on My Apps then Web Safe. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Web safe provides ultimate protection when using the internet. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. 1. 168. 88K views 5 years ago. . Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. Instructions here for WIndows PCs. Switched On Families. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. OpenDNS provide instructions here :. * Call costs may vary. Changing Virgin Media Web Safe Settings on Desktop. 8 and/or 1. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Log in to My Virgin Media. Virgin Media; My Virgin Media; Shop; Help;. Security matters. 159. Here you’ll find all the help you need for Virgin Media related problems and issues. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. 8. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Hi. Virgin Media Staff. 1/help for specific device where Web Safe is not working. 8. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . The Virgin Media blocking method. Sorry to hear you're having some issues with signing into your online account. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. e. This means that when a mobile is connected over your home Wi-Fi, your. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. 100. Bypass Child Safe & Virus Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. icon on the upper-left edge of your screen. These changes affect all Virgin Media email addresses ending in the. We created Web Safe for our customers to make browsing safety a no-brainer. 8. com 9. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. 0. Site was glitchy earlier this afternoon but now seems to be work. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 168. Once logged in you will see 2. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Have a look in the Virgin Media online account. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Then click on parental controls and then turn it on. . Any website unsuitable for children is blocked by default. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. com 194. Back up your device using iCloud or your computer. Chatter and natter. 220. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Virgin Media is one of the famous service providers in the UK. No, then Web Safe is still on. 1. This help content & information General Help Center experience. 100. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. -- I'm a Very. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Please enter your email. Virgin Media; My Virgin Media; Shop;. Select the SPAM setting you’d like to use: Reject All Spam messages. When prompted, enter the settings. All devices would need to be re-connected to the WiFi. Tech Chatter. Unless virgin is specifically blocking the IPs of your. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. My Virgin Media App. If the AS Name. 67. . 100. pc. Just sign into My Virgin Media and. We hope that helps. If your websafe option is off, then the toggle will be greyed out. Virgin Mobile. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 168. 48. com again and noticed a. We give all our customers a complete, market leading security package called Virgin Media Security,. try going to if Web Safe is on this site should be blocked. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. I have just had VM broadband installed. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Hello. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I am signed in to My Virgin Media and it. My Virgin Media App. Options. Virgin Media. 9. For a single one, you may be able to get an exemption. 65% of young people aged 11-16 are in favour of the. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 0 Kudos Reply. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Select the SPAM setting you’d like to use: Reject All Spam messages. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I'll be in touch soon. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. If, however, you're still experiencing the problem, please pop back to us. Learn how you can change Web Safe settings to turn Child. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn how you can change Web Safe settings to turn Child Safe off. I will be able to assist and get this changed for you. Changing Virgin Media Web Safe Settings on Desktop/Laptop. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. We think it’s a great way for you to control what your kids see on the web. Open a new account or log in to your virgin Media account using your email address and password. Get NordVPN - the #1 VPN for Virgin Media. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. on 18-10-2022 19:33. I have switched off-on-off the web safe settings. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 123. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Virgin Mobile. g. Here you’ll find all the help you need for Virgin Media related problems and issues. These are two settings – Virus Safe and Child Safe. . It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. on 05-07-2022 19:36. 0 Kudos. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. All seem okay. com (blocked by Web Safe), bestvpn. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. What is the website,. Virgin Media. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Hi. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. My child safe settings are off but are currently blocking sites regardless. 100. Information on how to use Web Safe can be found here.